The best practice method in order processing relies on EDI (“e-ordering”) for the receipt of customer orders. Furthermore, catalogue-based online orders in the supplier’s WEB portals are possible.
In addition to the actual order, the process includes the order confirmation, the delivery note, the invoice and the advice of settlement.
There are no paper documents; the supplier has the data as quickly as possible and without any errors and initiate a correct and quick delivery at the lowest processing costs.
Despite a wide EDI proliferation, faxes, as an instrument to transmit orders, are not becoming less important. This applies in particular to SME, that refuse to implement EDI due to various technical and economic reasons. However, also EDI capable customers place last minute orders, in part, via fax after scheduled EDI transmission or use fax orders for products, which are not maintained in their master data.
For you as a supplier this means: at least two different processes must be supported. Therefore, the full utilisation of rationalisation potential is hampered. For situations like this, e-integration offers you a combination of both processes.
Fax orders are received by e-integration in the e-center as such, converted into EDI orders and automatically transferred to the supplier. The result: The EDI rate for incoming orders increases to nearly 100%.
»e-integration receives the incoming Vaillant-faxorders from our wholesale partners. After an automatic plausiblity check we get our faxorders as an electronic data flow corresponding to the EDIFACT data operation. And that with an exactness of more than 99,95 %.«
Peter Freund, Vaillant GmbH
You can download our lastest Order Processing flyer.